WASIM AKRAM MOHMMED

Spearheaded the Level 2 (L2) grievance redressal and Level 3 (L3) nodal escalation processes, ensuring timely resolution of complex and high-impact customer complaints while maintaining compliance with regulatory guidelines.

Handled high-level escalations from regulatory bodies like RBI, NPCI, banking ombudsman, and executive office-level grievances with utmost precision, empathy, and attention to detail.

Collaborated directly with client-side stakeholders, tech teams, and bank partners to deep-dive into transaction-level issues and provide root cause analysis (RCA) and long-term solutions.

Known for a proactive and enthusiastic approach to problem-solving, driving process improvements, and fostering a customer-first mindset within the team.

Contributes to process optimization initiatives, enhancing operational efficiency and data integrity.

Ensures strict adherence to established protocols and quality standards in daily operations.

Collaborates with team members to resolve process-related discrepancies and improve workflow accuracy.

Successfully managed the end-to-end employee onboarding process, ensuring seamless integration for new hires.

Coordinated employee engagement activities and managed contract lifecycles, supporting a positive work environment.

Conducted precise attendance verifications and prepared comprehensive HR reports, aiding data-driven decisions.

Oversaw vendor management for HR services, optimizing external partnerships and service delivery.

Trained newly recruited employees on in-bound and out-bound material handling operations, ensuring operational readiness.

Educated staff on critical safety protocols and company policies, fostering a compliant and secure work environment.

Ensured consistent application of Standard Operating Procedures (SOPs) across training cohorts, improving operational uniformity.

Guided a team in daily operational activities, optimizing material management and ensuring proper execution of SCM guidelines.

Implemented safety protocols for employees and ensured adherence to vehicle lane discipline, minimizing operational risks.

Generated accurate daily and End-of-Day (EOD) reports, providing critical data for executive decision-making.

Monitored and managed operational workflows to maintain efficiency and meet daily targets within the logistics network.